We are Hyman Hill Limited with registered number 07993475 and address The Old Casino, 28 Fourth Avenue, Hove, East Sussex, England, BN3 2PJ. Our Data Protection Lead can be contacted at email@example.com. We have produced this privacy notice in order to keep you informed of how we handle your personal data. All handling of your personal data is done in compliance with the UK Data Protection Act 2018 and the General Data Protection Regulation (EU) 2016/679 ("Data Protection Legislation"). The terms "Personal Data", "Special Categories of Personal Data", "Personal Data Breach", "Data Protection Officer", "Data Controller", "Data Processor", "Data Subject" and "process" (in the context of usage of Personal Data) shall have the meanings given to them in the Data Protection Legislation. "Data Protection Lead" is the title given to the member of staff leading our data protection compliance programme in lieu of a requirement for a Data Protection Officer.
When reading this notice, it might be helpful to understand that your rights arising under Data Protection Legislation include:
You can exercise your right to access personal data held about you by contacting firstname.lastname@example.org with the subject line: "Subject Access Request". When you submit a 'subject access request', you will need to provide confirmation of your identity by including a photocopy of your driver's license or passport. This service is provided free of charge and our response will be made within thirty (30) days, unless our Data Protection Lead deems your request as being excessive or unfounded. If this is the case, we will inform you of our reasonable administration costs in advance and/or any associated delays, giving you the opportunity to choose whether you would like to pursue your request. If you believe we have made a mistake in evaluating your request, please see the section 'Who can you complain to?'.
If you have questions about any of the rights mentioned in this section, please contact our Data Protection Lead at email@example.com.
Under Data Protection Legislation, there must be a 'lawful basis' for the use of personal data. The lawful bases are :
Legitimate interests are a flexible basis upon which the law permits the processing of an individual's personal data. To determine whether we have a legitimate interest in processing your data, we balance the needs and benefits to us against the risks and benefits for you of us processing your data. This balancing is performed as objectively as possible by our Data Protection Lead. You are able to object to our processing and we shall consider the extent to which this affects whether we have a legitimate interest.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
|Reference||What categories of information about you do we process?||Why are we processing your data?||Where did we get your personal data from?|
||Direct marketing to former, current and prospective clients. This processing is conducted lawfully on the basis of 'our legitimate interests'.||Directly obtained or by referral from existing clients/partners/suppliers.|
||To understand how you use our website, how you reached us and how long you spend on our website, in order to analyse our performance and improve our service. This processing is conducted lawfully on the basis of 'our legitimate interests'.||Directly obtained or indirectly obtained through a client's website (notice given at the point of collection).|
||To combat fraud, we share information of clients who instruct the payment issuer to cancel payments to us without first informing us of why and/or allowing us the opportunity to issue a refund with credit reference agencies. This processing is conducted lawfully on the basis of 'protection of your, or another's vital interests'.||Directly obtained or indirectly obtained through a client's website (notice given at the point of collection).|
||When you send us information about you by posting on a forum or blog, we will store this information in order to make it available for viewing on the website. You consent is obtained at the time of posting and via reference to this notice. This processing is conducted lawfully on the basis of 'your consent'.||Directly obtained or indirectly obtained through a client's website (notice given at the point of collection).|
||We might record calls for training and/or auditing purposes. We also collect Calling Line Identification information. This is used to help improve the efficiency and accountability of our customer services. This processing is conducted lawfully on the basis of 'our legitimate interests'.||Directly obtained.|
|Email and Web Contact||
||If you contact us through our website or by email, we will use the information you send in order to respond to your enquiry or complaint. This information will be kept in order to improve our service to you overall. This processing is conducted lawfully on the basis of 'our legitimate interests'.||Directly obtained or indirectly obtained through our website (notice given at the point of collection).|
||If you make a purchase with us, we will add your contact information to our marketing list and send you information we think you might be interested in. This processing is conducted lawfully on the basis of 'our legitimate interests'.||Directly obtained.|
The information about you that we have collected for the performance of our contracts is required in order for us to successfully fulfil our obligations to you. If you choose not to provide the personal data requested, we will not be able to enter into a contract with you to provide the benefits we offer. If we are already processing your personal information under a contract, you must end our contractual relationship (as/where permitted) in order to exercise some of your rights.
We process some personal information as part of a contractual relationship with a Data Controller. Any requests to restrict this type of processing should be forwarded to the Data Controller; they will be responsible for discussing your concerns and making any decisions.
Legitimate interests are a flexible basis upon which the law permits the processing of an individual's personal data. To determine whether we have a legitimate interest in processing your data, we balance the needs and benefits to us against the risks and benefits for you of us processing your data. This balancing is performed as objectively as possible by our Data Protection Lead. You are able to object to our processing and we shall consider the extent to which this affects whether we have a legitimate interest. If you would like to find out more about our legitimate interests, please contact firstname.lastname@example.org.
Hyman Hill Limited does not perform any profiling or automated decision making based on your personal data.
Hyman Hill Limited holds different categories of personal data for different periods of time. Wherever possible, we will endeavour to minimise the amount of personal data that we hold and the length of time for which it is held.
Hyman Hill Limited passes your data to the third parties listed in the section 'Third Party Interests' below, for the purposes of providing our services to you, and for no other purpose.
Hyman Hill Limited uses overseas web and IT providers. Details of what data is sent where, and the safeguards in place, are included in the section 'Third Party Processors' below.
|Name of Third Party Controller||What processing are we performing for them?||If applicable - who is their representative within the EU?|
|HMRC, regulatory authorities or other authorities||We are joint Controller with these authorities who require reporting of processing in some situations||N/A|
|Postal/Courier Providers||Where these providers act as Data Controller, we are joint Controller with them for the purposes of sending you physical documents.||N/A|
Our Data Processors
|Name of Third Party Processor||Purposes for Carrying out Processing|
In addition to sending us your complaints directly to email@example.com, you can send complaints to our supervisory authority. As Hyman Hill Limited predominantly handles the personal data of UK nationals, our supervisory authority is the Information Commissioner's Office. If you believe that we have failed in our compliance with data protection legislation, complaints to this authority can be made by visiting ico.org.uk.
We are delighted to recommend Hyman Hill. The staff are always positive and pleasant. They have helped make a stressful process much less so, handling various queries and assisting with getting quotes for work from good local companies.
Catherine McGill - Purchaser
The Southwick branch is working efficiently and effectively to sell my house. And now I can update all who read this, that the house is now sold. Not only were Hyman Hill the most cost effective in their fees, but their working style is highly relational, pro-active and communicative. I could not have asked for anything better. A very happy customer!
Alan Preston - Vendor
Despite a bumpy ride due to chains breaking down, we are pleased to say that we are moving Friday. The Southwick Team worked hard to ensure our sale and purchase was successful and kept us informed every step of the way. Some days we wondered whether we were their only clients, we had such a personal experience from them. Thank you, and we would recommend you. Kelly & Gary
Kelly Harwood - Vendor
I am writing to formally thank you for your services over the last 7 years. I have found your company to be courteous and efficient in all areas, which I consider to be a premium to a Landlord. The Letting team are a credit to your company and efficient in all areas. I have rarely had a property empty for more than a week which is of tantamount importance to a landlord who is trying to make a living. I look forward to many more years as a Landlord with yourself and your team.
Ms Munday - Landlord
I was very impressed by the very professional service I received from Hyman Hill. The transaction was very smooth. Hyman Hill are the best agent I have dealt with. Thank you!
Ms Crawl - Purchasers
A great help and assistance with my many questions. Staff always pleasant and ready to help.
Mrs Jennings - Vendor
From day one I found the staff at Hyman Hill polite, friendly and very helpful. When viewing the property I did not feel rushed and felt that the agent was genuinely interested in the prperty and what we were looking for in a home. I though Ben was great and would not hesitate to ask him to sell my property in the future.
Mrs D Solomon - Purchaser
I would like to take this opportunity to thank all the staff at the Southwick Branch for their professional and friendly support. Throughout the sale of our prperty you certainly took all the stress out of the process. Many thanks.
Mr Pooley - Vendor
I felt I must write to compliment you and your staff at Hyman Hill on the courtesy and excellent service you have afforded us during our recent purchases. You very quickly arranged tenancies with the minimum of inconvenience to ourselves. This, with the vetting and organisation carried out by you behind the scenes, ensured that the correct tenants were found for our properties.
Mr Gough - Landlord
Hyman Hill offers a great level of service, which is very personable and I would have no problem recommending them as an Estate Agent. They are easy to work with and "switched on".
Mr Connelly - Purchasers
We have always received outstanding customer service from Hyman Hill. They are a very establshed estate agency within Southwick who know the current market well and look after you throughout the process.
Mr and Mrs Olley - Vendors
A huge thank you to Hyman Hill's letting team for looking after our properties throughout the past year.
Mr and Mrs Loader - Landlords
Christian was polite, knowledgeable and presentable. He offered a professional service.
Mr and Mrs Chanter - Vendor